Incoming Resources
- The thank you economy, Gary Vaynerchuk
- X, the experience when business meets design, Brian Solis, author of The end of business as usual
- The cult of the customer, create an amazing customer experience that turns satisfied customers into customer evangelists, Shep Hyken
- Likeable social media, how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks), Dave Kerpen
- Helping the difficult library patron, new approaches to examining and resolving a long-standing and ongoing problem, Kwasi Sarkodie-Mensah, editor
- Sell yourself first, the most critical element in every sales effort, Thomas A. Freese