Incoming Resources
- Comebacks at work, mastering confrontation and taking control of how people treat you, by Kathleen Kelley Reardon, Christopher T. Noblet
- I wanted fries with that, how to ask for what you want and get what you need, Amy Fish
- Work jerks, how to cope with difficult bosses and colleagues, Louise Carnachan
- Collaborating with the enemy, how to work with people you don't agree with or like or trust, Adam Kahane
- 5 types of people who can ruin your life, identifying and dealing with narcissists, sociopaths, and other high-conflict personalities, Bill Eddy, LCSW, Esq
- Optimal outcomes, free yourself from conflict at work, at home, and in life, Jennifer Goldman-Wetzler
- Helping the difficult library patron, new approaches to examining and resolving a long-standing and ongoing problem, Kwasi Sarkodie-Mensah, editor
- Say this, not that, a foolproof guide to effective interpersonal communication, Carl Alasko